At mobicaretechnologies.lk , we strive to provide our customers with the highest quality electric items. However, we understand that there may be instances where you need to return or exchange a product. This Refund and Return Policy outlines the conditions under which refunds, returns, and exchanges will be accepted.

 Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • The return request must be made within 30 days of purchase.
  • A receipt or proof of purchase must be provided.

 Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods such as batteries.
  • Custom or personalized items.
  • Items marked as final sale or clearance.

 Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at 0755233239 to request a return authorization.
  2. Once your return is authorized, we will provide you with a return shipping label and instructions.
  3. Pack the item securely in its original packaging, including all accessories, manuals, and documentation.
  4. Affix the return shipping label to the package and send it to the address provided.

 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

Exchanges

If you need to exchange an item for a different one, please contact our customer service team at 0755233239 Exchanges are subject to product availability.

 Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at

info@mobicaretechnologies.lk 0755233239

with details of the product and the defect. We will provide instructions on how to return the item for a replacement or refund.

Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

  • Email: info@mobicaretechnologies.lk 
  • Phone: 0755233239